FAQ
How do I visit the doctor?
We have our own general practitioner (GP) who visits the care home regularly. Now we cooperation with TAH (Third Aged Health), a professional medical for elder care. You can chose get service from your current GP. If you want to see specialist, please let our registered nurse know.
How will I get my medication?
Our care home has an agreement with the pharmacy to dispense your medications. Mahora pharmacy now provide medication service for our residents. This involves a coordinated order and supply system and includes individually packaged doses to provide safe and reliable dispensing of medications. Some medications incur a cost if they are not fully subsidised. This cost is not covered in our agreement and will be passed on to you.
What happens during a fire emergency?
Our care home is fitted with fire prevention and safety equipment. Our team are trained in fire and emergency response and evacuation procedures.
Can I smoke?
Should you have any specific needs, please discuss these with the care home manager. We are smoking prohibited in house, we have a outdoor smoking area for smoking and Vaping.
Who provides the furniture in my room?
We will provide a bed, bedside table and wardrobe and drawers to store your clothes. You are welcome to bring your favourite furnishings or some personal items with you to make your room your own. We encourage you to bring your own belongings such as pictures and books. For safety reasons, we do not allow items such as candles, incense or aromatic oil burners into the home, as they can create a fire risk.
Can I bring electrical appliances such as a radio?
For safety reasons, all electrical equipment you bring into a home must be tagged and certified as safe.
Is there a phone in my room?
Private phones and computers can be connected in your room, and you are also welcome to use your own mobile phone. There are telephones available for your use and our team are happy to aid if needed. We provide free WiFi for your computer, but you are responsible for on-going usage costs of any private phone.
What kind of food is served?
Summerville has both 4 weeks Summer Menu and Winter Menu, which audit by Nutrient, for providing a menu that gives as much choice as possible for breakfast, lunch and evening meals. Special requirements such as vegetarian, diabetic, low fat, low salt or weight reduction diets can be provided. Please advise us prior to your admission if there are any cultural or other preferences you may have.
How is my laundry handled?
We have a laundry service available for your personal clothing. All linen is provided and laundered by our care home. Your clothes must be named to make sure they are returned to the correct person. Sewn or iron on labels are very effective. Please ensure that any new items are labelled. We aim to provide a high-quality service.
Where can I go to get my haircut?
Our hairdresser visits the home on a regular basis. Please ask the registered nurse or refer to the notice board for specific hairdressing days, times and charges.
How do I come into your care home?
Visit your GP and ask them to refer you to the Needs Assessment Service Co-ordination (NASC) team from your local hospital. They will visit you in your home to understand the level of care you will need.
What is a care plan?
A care plan is a plan that is focused on who you are and what you like. We learn about how you like to spend your day and the routines you prefer. We will understand your personal preferences and what brings you joy, as well as your nursing requirements. Our aim is to get to know you well. With your agreement, relatives and friends are encouraged to be involved in creating your care plan too.
Can I practise my own cultural beliefs?
Residents from all religious and cultural affiliations are welcome at our home. When we are developing your care plan with you, we will ask about your specific spiritual and cultural needs. Arrangements can be made for you to continue to practise your faith and remain in contact with your place of worship or religious group. Please discuss this with a member of staff. Relatives and friends are welcome to take you to your regular place of worship.
Can mail be sent to me at the care home?
Mail addressed to residents will be delivered unopened. We can also post any stamped letters or parcels for you.
What if I have a complaint?
At Summerville, we do our best to get things right, but if you have any concerns, we’ll do our best to fix them alongside you. We encourage you to speak directly to manager or RN about your complaint or suggestion. You can also complete a feedback form.
This form is also available in the reception area or from manager and can be placed in the box at reception. There is more information about the complaint process in your admission agreement.
Who pays for my care?
Typically, who pays your monthly charges is a combination of you, your private funds/superannuation, Te Whatu Ora, and any subsidies you may be eligible for. Actual costs will vary between care homes and depend on your individual circumstances.
